Compass for the In-Store Customer Journey Labyrinth
A Guided Tour Through the Maze of Modern Retail
Ever walked into a store and felt like you needed a map and a compass just to survive the experience?
Welcome to the labyrinth of modern retail — where customers wander, wonder, and hunger for a truly satisfying shopping experience.
In this engaging and insightful session, we’ll decode the in-store customer journey and equip you with the tools to understand the retail experience from the inside out.
Which transversal skills will the session develop?
- critical thinking
- proactivity
- problem solving
- ability to work collaboratively
- creativity
- risk analysis
- decision making
Keywords:
- customer journey
- customer in focus
- retail